THE TOOLKIT
Email Preferences

Consider writing and responding to emails using the receiver’s style.

	D Dominance	I Influence	S Steadiness	C Compliance
Salutation	First Name [None]	Hey Girlfriend!!! Whassup! Check This Out!	Good Morning Mr. [Name] Good Afternoon [Name]	Dear Ms. [Name] To Whom It May Concern
Closing	[None] Thx, Name [only]	XOXOXO Hugs! Can’t Wait!	Sincerely, Very Truly Yours, Thanks for all you help,	Regards, Respectfully,
Signature	[None] First Initial First Name Initials	First &Last Name Contact Information Daily Quotation	First Last Name	Proper Full Name Middle Initial Title Credentials
Theme	Results Answers Directions Orders	Networking Fun Humorous	Cordial Service-minded	Facts Data Follow-up Confirmation
General Tone	To-the-point Brief (one screen length) Blunt Bottom-line	Rambles Giddy Busy Redundant Repetitive	Warm Supportive Helpful	Analytical Formal Business-like Stiff
Avoid	Chain Emails Jokes Time-wasters	Pessimism Formality Too Much Detail/Data	Rude Crude Insensitivities Now or RUSH All Caps	Spelling Errors Poor Grammar Unprofessional Chatter Misused Words (ex., their v. there)
General Feel	Business-oriented Incomplete Sentences Some Spelling Errors Few Niceties Few Graphics	Lot of !!!!!! Colorful Graphics Blinkies Emoticons Smileys Spelling Errors	How was your weekend? Please Thank you I really appreciate I’m sorry to bother you	Professional Technical Details Correct Grammar References Dates / Times URL Links Attachments Documentation